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All You Need To Know About Picking Up A Rental Car in Canada

Picking Up a Rental Car in Canada guide banner

When it comes time to your rental car pick up in Canada, there is some important information you should know. Each car rental supplier has different policies and different charges for things such as child seats, GPS and additional drivers. VroomVroomVroom has put together a guide to picking up a rental car so you can make sure you are prepared.

Will I need a credit card?

Man holding his credit card while booking a hire car online

When you pick up a car in Canada, our suppliers require that you present a credit card in the name of the renter. Visa, Mastercard and American Express credit cards are generally accepted at most locations.

Many car rental depots in Canada do not accept debit cards. If you are paying with a debit card, it usually needs to have a Mastercard or Visa logo, and you may be required to leave a higher deposit. In some cases, renters also may require proof of a round-trip ticket.

You can read more about credit and debit card policies here.

Can I add an additional driver?

Policies regarding additional drivers differ per supplier, and per location. Generally, additional drivers will need to pay an extra fee, and will need to present their driver's licence at the rental depot.

  • In some cases the renter's spouse or domestic partner is considered an authorized driver, and therefore not subject to the additional driver fee.
  • Additional drivers will need to meet the same age requirements as other drivers.

Read more about adding additional driver's here.

Why didn't I receive the car model I booked?

Rental cars parked at the car rental company parking area

When you rent a car in Canada, you can request a vehicle in a certain group. This means that when you arrive at the depot to pick up your vehicle, you will receive a car that is also classified in the same group. You will not neccessarily receive the car that is pictured. Our suppliers can also not guarantee specific vehicle colours.

Have you been offered an upgrade?

Before you accept any upgrades, make sure there is no charges involved, as upgrade vehicles often come with a per-day cost that will be added on to your final price. If you are keeping your vehicle for awhile, these small daily charges can add up. If you're travelling long distances, make sure you ask about the fuel efficiency of the vehicle to make sure you don't end up paying more for fuel.

What protection products are offered at the car rental counter?

When you pick up your vehicle, you may be offered some products at the car rental counter to reduce your financial liability for any charges relating to damage or theft of the vehicle. These products include:

  • Collision Damage Waiver
  • Liability Protection
  • Personal Accident Insurance
  • Personal Effects Coverage

Read more about protection products here.


Before you arrive to pick up your car. . .

Make sure you are familiar with the car rental company's policy surrounding the use of credit and debit cards. If you are unsure, you can contact our Customer Care Team and they can determine the specific requirements for your pick-up location.