What do I do if my rental car breaks down?
If your rental car suddenly breaks down, fret not — our providers' 24-hour roadside assistance is only a phone call away.
Generally, our providers offer 24-hour roadside assistance. If you check your rental agreement, you will see the phone number for roadside assistance. In some cases, you can purchase additional cover. When you arrive to pick up your rental car, it is always a good idea to ask the representative about their breakdown policy.
If your vehicle breaks down, contact the car rental provider. You will find contact details listed on your rental agreement, with roadside assistance numbers.
The car rental representative will guide you through the process, and arrange repairs, and a replacement vehicle if needed.
In some cases, things such as tire damage are not included in the costs covered by the car rental company, unless the renter purchases additional protection products.
Important InformationKnow the breakdown policy
Before you leave the car rental depot, ask the representative about their breakdown policy. Make sure you have a copy of all the emergency numbers, and that you know who to contact should your car breakdown. It is also worth investigating the inclusions and exclusions of a car rental provider's roadside assistance cover.
